Do I really need two auto-responder emails?

  • Profile Image
    paulgwilliamson
    Asked on January 12, 2022 at 07:57 PM

    Hi,

    I was told in another support post that I should have two autoresponder emails.

    I do not think I need the first one (#1) since the Notification 1 Email does the job of emailing the person who filled out the email a "Thanks for signing up!" email to the address filled out on the form.

    Autoresponder #1 does essentially the same thing. So I do not think it is necessary. I did a test email and I received both of the emails when I filled out the form (one entry/record).

    Autoresponder 3 is the Reminder email which is set to be sent out on the date the user filled in for date12. I set it for tomorrow, the 13th, and will see what I get for both of the test records I just submitted.

    The name of my form is "KofC Volunteer Event Sign-Up Form"

    What do you think?

    -paulw

  • Profile Image
    Sheena_M
    Answered on January 13, 2022 at 02:13 AM

    Hi Paul,

    Please know that the Email notification does not send out an email to the person who filled out your form. It is for the form owner(you) to receive an email once someone filled out the form. Have you used your own email address when you make a test submission?

    You have one instant autoresponder for a confirmation email that the form was submitted properly. The other autoresponder email will be the reminder email that the user picks the date or calculation/condition when you want to send the reminder email.

    Your email settings are properly set up as far as I could check.

    If you need more clarifications for this, please feel free to let us know.

    Warmest,

    Sheena

  • Profile Image
    paulgwilliamson
    Answered on January 13, 2022 at 11:29 AM

    Hi,

    >>Please know that the Email notification does not send out an email to the person who filled out your form.<<

    Well that sort of makes setting up reminders on the form pretty useless. "I" would have to do "everything" and have to remember to remind the people!

    Is there a way to remind the person that signed up for the event?

    Thanks.

  • Profile Image
    Jessica_H
    Answered on January 13, 2022 at 11:42 AM

    Hello,

    We apologize for the confusion. You have three email settings: One Notification setting and two Autoresponder settings.

    Notification is intended to be sent to the form creator's email, in this case, you. While Autoresponder is intended to be sent to the user who submits the forms.

    You have already configured an Autoresponder to remind the user that they have signed up for the event on "Autoresponder 3", therefore you do not need to add any additional configuration anymore. 

    Kindly let us know if this is still confusing.


  • Profile Image
    paulgwilliamson
    Answered on January 13, 2022 at 12:04 PM

    Hi,

    I received the reminder emails this morning (actually last night, must be a time zone thing) and they are working!

    One to me

    One to the person's email that signed up for the event!

    Thank you!

    -paulw