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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Paypay transactions are not processing.

    Asked by ddemilio on April 23, 2014 at 04:42 PM

    When clicking on the payment button in my form for Paypal, the user get's an error from the Paypal site. See below.

    Internal Server Error

    The server encountered an internal error or misconfiguration and was unable to complete your request.

    Please contact the server administrator, webmaster@paypal.com and inform them of the time the error occurred, and anything you might have done that may have caused the error.

     

    More information about this error may be available in the server error log.

    Page URL:
    http://form.jotform.us/form/41074476378159

    site payment button and
  • Profile Image
    JotForm Support

    Answered by TitusN on April 23, 2014 at 06:01 PM

    Hello,

    I believe this must be the error:

    This is caused by the configuration in the paypal field as shown in this guide

    To correct the error - open the field wizard and add in your paypal email instead as shown below:

    Let us know if this helps.