Account is suspended, please help to reactivate

  • Profile Image
    Ari Laquidara
    Asked on January 12, 2022 at 11:21 PM
    Hello,
    It appears I have been suspended again. You said you whitelisted me?
    Thanks.
    *Ari Laquidara*
    *Owner*
    415.879.8647 ( tel:4158798647 ) x101
    *Check out our new Guardian ( https://www.bayareatechhero.com/guardian ) Maintenance Plan!*
    Ready to book a session? Click *→* here ( http://www.bayareatechhero.com/reserve ) *←* ( http://www.bayareatechhero.com/reserve )
                                                                 
  • Profile Image
    Marina_V
    Answered on January 12, 2022 at 11:25 PM

    Hi,


    Thank you for contacting Jotform Support. We apologize for the inconvenience.

    Your account is currently being reviewed by the appropriate team and will be updated as soon as no guilty fields are discovered.

    Allow us more time to look into this issue. We appreciate your patience as we look into it further.

    We'll keep you updated with any developments.

    Thank you.



  • Profile Image
    Marina_V
    Answered on January 12, 2022 at 11:29 PM

    Hi,


    As per request, your account is now reactivated.

    Should you have any concerns, please let us know.

    Thank you.

  • Profile Image
    Ari Laquidara
    Answered on January 12, 2022 at 11:33 PM
    Is there any way you can stop suspending my account?
    *Ari Laquidara*
    *Owner*
    415.879.8647 ( tel:4158798647 ) x101
    *Check out our new Guardian ( https://www.bayareatechhero.com/guardian ) Maintenance Plan!*
    Ready to book a session? Click *→* here ( http://www.bayareatechhero.com/reserve ) *←* ( http://www.bayareatechhero.com/reserve )
                                                                 
    ...
  • Profile Image
    Marina_V
    Answered on January 13, 2022 at 02:08 AM

    Hi,


    We apologize for the inconvenience.

    The reason why it was suspended because our automated phishing detected some words that is usually used by fraudsters. It is automatic, and this is the way to detect fraudsters. From your previous thread, you used Apple and password. Reason it was suspended.

    We can always lift the suspension on your account because we can manually verify that it is not spam. However, it is the phishing detector that suspends the account if it detects offensive words. To avoid autosuspension, avoid using some of these words.

    Some words that triggers suspensions are

    180 FREE
    Online Casino
    bonusCasino
    bonuscasino
    wincode
    pharmacyshop
    btcbuyexchange
    your membership will be lost
    account has been locked
    suspended
    password
    netflix
    paypal
    neteller
    apple
    Apple ID
    iCloud


    I hope you understand the security precautions we take to protect Jotform users.
    Let us know if we can further assist. Thank you