Sender's email account

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    Asked on April 23, 2014 at 05:27 PM

    Hello There,


    Tina Cusker is not longer with us, we are trying to change her email account from the Sender's email account but we don't know how! every time one of our agents submitt a request they get a confirmation email with Tina's email account. I just added my email account but it didn't work, the confirmation emails keep showing Tina's email as the sender.

    How can I replace Tina's email account with mine?


    Thank you much in advance for your time and help!



    Patricia M.


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    Answered on April 23, 2014 at 06:26 PM

    Hi Patricia

    You need to edit the email notifications of the forms and change the sender email:

    This needs to be done in every notification of every form.

    Please consult this guide on how to add a custom sender.

    Let us know if we can be of more assistance.