What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    I can't receive emails from jot form

    Asked by panwoodsys on April 23, 2014 at 06:20 PM

    Hi,

     

    I recently signed up for a jotForm account and i went ahead and created a simple contact form and put my email address in. When i press the button to Test Email it says it sent it but i never got the email. Could please help me out with problem.

     

    Best Regards,

    Danny

    Emails contact form simple contact form JotForm email problem
  • Profile Image
    JotForm Support Manager

    Answered by Jeanette on April 23, 2014 at 08:52 PM

    Hello Danny

    When you click on the Text email button, the tests are being sent to the default email address in your profile sfagan@panwoodsys.com.

    To test a different address, please fill the form out and submit it. If the problem still persist, please make sure you whitelist our IP addresses and domains. Please check this guide for further help.