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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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    Custom thank you message with graphic

    Asked by vdarlene on April 23, 2014 at 07:48 PM

    I can't seem to be able to customize the "thank-you" message for a submission. I get to the screen to change it, it either won't let me type a message or when I finally get to, it won't let me format it. What am doing wrong?

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    JotForm Support

    Answered by ashwin_d on April 23, 2014 at 11:44 PM

    Hello vdarlene,

    I am not able to replicate the issue you are having. I edited your form and was able to format the custom thank you message without any problem. Please check the screenshot below:

    It could be temporary browser related glitch and clearing your browser cache should solve your problem. The following guide should help you:  http://www.wikihow.com/Clear-Your-Browser's-Cache

    Do get back to us if the issue persists.

    Thank you!