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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Custom thank you message with graphic

    Asked by vdarlene on April 23, 2014 at 07:48 PM

    I can't seem to be able to customize the "thank-you" message for a submission. I get to the screen to change it, it either won't let me type a message or when I finally get to, it won't let me format it. What am doing wrong?

    Thank You message custom thank you message format
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    JotForm Support

    Answered by ashwin_d on April 23, 2014 at 11:44 PM

    Hello vdarlene,

    I am not able to replicate the issue you are having. I edited your form and was able to format the custom thank you message without any problem. Please check the screenshot below:

    It could be temporary browser related glitch and clearing your browser cache should solve your problem. The following guide should help you:  http://www.wikihow.com/Clear-Your-Browser's-Cache

    Do get back to us if the issue persists.

    Thank you!