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  • Profile Image

    both buttons are going to paypal -

    Asked by stolly11 on April 23, 2014 at 09:49 PM

    Thanks for the helpful article about how to add another form of payment for event registration.  I got most of it to work however, when a user selects "pay by check" the Submit button directs to paypal.  How can I make it so that the user's information is submitted but the submit button does not take the user paying by check to the paypal login?  I see that is done on the sample page but I'm puzzled at how to make a summary of the form appear and be recorded in the entries.




    My page:



    Ultimate Goal:  to record the info on their form into Jot Form Entries, show the user a summary, prompt to print so that they can send the form in with the check.



    Page URL:

  • Profile Image
    JotForm Support

    Answered by EltonCris on April 24, 2014 at 12:43 AM


    I just tested your form and it is not redirecting to Paypal when check payment is selected, instead I got this on the thank you page which I think works just fine.

    You can also use thank you page condition so you can display the desired information depending on the type of payment selected by the user.

    This is possible with "Change thank you message after submission". Check this visual guide:

    Hope this information helps. Thanks!

  • Profile Image

    Answered by stolly11 on April 24, 2014 at 06:16 PM

    I got it to work a couple times with the conditions but then when I went to embed the form in the site the submit form goes back to paypal.


    I've done it SOOOOOOOOOOOOOOOOOOOOOOOOOOOOOO many times!  and it keeps going back to paypal.  what am I doing wrong?  


    I would like it to show a summary of the entered fields like the example and the address so the user can print that page and send with the check.

  • Profile Image
    JotForm Support

    Answered by EltonCris on April 24, 2014 at 08:38 PM


    I checked your conditions, but I am unable to find a condition that hides the Paypal field? 

    Just like this:

    Or you can hide the Paypal field when check payment is selected.

    Please review and apply this condition, this might resolve the problem. Thanks!