Email not displaying answers

  • rgroth
    Asked on January 13, 2022 at 10:58 AM

    Hello,


    For some reason, our client's answers are not displayed on the emails that are sent to notify us. Is there a way to correct this since not everyone on our team has access to the Jotform platform?

    Jotform Thread 3665666 Screenshot
  • Harvey JotForm Support
    Replied on January 13, 2022 at 1:01 PM

    Hello,

    Thank you for contacting us!

    After checking your form the form fields entered on your email notification are not the same as your form fields. To fix this quickly, kindly delete the current email autoresponder and notifications that are currently on your form and create a n

    ew one. Once created it should automatically update the form fields on your email.

    a24648ec05d2dcc85ac4179e6a88f599 Screenshot 10

    Sample email sent:

    1642096592 61e067d060c87  Screenshot 21

    I hope this helps.

    Let us know if you have any questions.