Email not displaying answers

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    Asked on January 13, 2022 at 10:58 AM


    For some reason, our client's answers are not displayed on the emails that are sent to notify us. Is there a way to correct this since not everyone on our team has access to the Jotform platform?

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    Answered on January 13, 2022 at 01:01 PM


    Thank you for contacting us!

    After checking your form the form fields entered on your email notification are not the same as your form fields. To fix this quickly, kindly delete the current email autoresponder and notifications that are currently on your form and create a n

    ew one. Once created it should automatically update the form fields on your email.


    Sample email sent:


    I hope this helps.

    Let us know if you have any questions.