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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Why cant my clients receive their contracts anymore?

    Asked by annalisaphotography on April 23, 2014 at 11:11 PM

    Recently when I have been trying to send my contracts out, it says email sent successfully, but my clients never receive the email iike they used to! 

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    Chief Technology Officer

    Answered by eee on April 24, 2014 at 03:23 AM


    May I learn your form ID/URL that you're having problem?

    - Ertugrul.

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    Answered by annalisaphotography on April 24, 2014 at 11:07 AM

    It's ALL of my forms. No matter what I send out it doesnt work. I've never changed the url's. I leave them as what the form assignes. 

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    JotForm Support

    Answered by EltonCris on April 24, 2014 at 12:39 PM


    Our apologies.

    I just want to make this clear, are you referring to the form submissions with your form? So when the form is submitted by the user, your client's email or your email as the form recipient isn't getting any responses?

    I checked your email "annalisaphoto@yahoo.com" and it's not in the bounce list. When I send a test submission to your form, the log indicates a successful delivery of the notification to your email.

    Current Server: /var/log/jotform/amazonSES.log:[24/Apr/2014:12:36:36 -0400] AmazonSES Sent email to annalisaphoto@yahoo.com - MessageID:0000014594988b7e-f9bc2e0b-a7e3-4001-b7ce-4e0c426698d2-000000 - RequestId:9a434c3c-cbce-11e3-93b8-37bbb6a6829a

    Can you please check and confirm if this is now working? If not, we suggest you to please check this article to learn how to resolved issues similar to this. http://www.jotform.com/help/208-How-to-setup-email-alerts-to-prevent-email-bouncing-related-issues

    Please continue to update us if the issue persists.

    Thank you!

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    Answered by annalisaphotography on April 24, 2014 at 12:42 PM

    @jotform support


    My clients cant even get to the point to fill out the form. The forms never make it to their email. On my end it tells me that its been sent successfully when I try to send an email but it never makes it to their email to be able to fill it out.

    I've been sending the direct link and they have been filling it out that way, but its just a pain to jump from site to site.  

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    JotForm Support

    Answered by EltonCris on April 24, 2014 at 02:12 PM


    Thanks for your reply.

    When I checked your form, I see no issues here. I can view all of them and be able to fill. Is this the problem your clients are having difficulties?

    Example this form. I can see and fill it here.

    How are you sending the form to your clients? It is using your own email or via Jotform email under Embed Form Wizard? Sorry but I am a bit lost which part they're having issues. Would you mind providing more details about the problem and how to reproduce it if possible?

    We'll await your reply. Thank you.

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    Answered by annalisaphotography on April 24, 2014 at 02:17 PM

    I go to edit, click on embeded form, when the box open's I click email, I put in the clients email, then I press send. It tells me "email sent successfully" however none of my clients are getting the emails with the link to fill out the form. The emails are getting lost on their way to my clients emails. I hope this helps. I'm not too sure how to explain it any other way. 

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    Answered by KadeJM on April 24, 2014 at 03:19 PM

    Sounds like either it may have gone to their spam folder or perhaps their email host might be blocking emails coming from us. I would advise you to have your client look in their spam|junk folder first.

    If not, then is it possible you could give us an example of one of these through your forms that you are trying to send and where to maybe? We will do what we can to help test and check it further.