Automatic recaptcha appearing on form

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    ITTNNAS
    Asked on January 13, 2022 at 11:46 AM

    I have created a jotform, and after the submit button it brings up another page with an "I AM HUMAN" question and another submit button. Is there a way to turn this off? I am not for sure how this even got turned on.


    Thank you,

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    Parker
    Answered on January 13, 2022 at 02:36 PM

    Hello,

    The automatic captchas can be triggered if there's a large amount or potentially suspicious behavior coming from an IP address. I have forwarded this to our review team to take a look at as they have the ability to whitelist accounts to no longer receive the automatic captchas. Once we hear back from them you'll be updated here.

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    ITTNNAS
    Answered on January 13, 2022 at 02:41 PM

    Ok...because all of these would come from in house... all of our jotforms are built for our employees. This particular jotform is used by our sales team which could be anywhere, not just in the building.

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    Parker
    Answered on January 13, 2022 at 04:08 PM

    Hello,

    There are numerous things that can trigger these and they're meant to protect users in case someone tries to abuse your forms. We have not heard back from the review team yet, but once we do you'll be updated here.

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    ITTNNAS
    Answered on January 19, 2022 at 12:46 PM

    Have we gotten any update on this matter?

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    Jessica
    Answered on January 19, 2022 at 01:05 PM

    Hello,

    Your account should be whitelisted now.

    Kindly try to submit test submissions and let us know if the issue still appears.