What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Take Photo widget doesn't keep previous photo submissions when editing a submission

    Asked by tomlee41 on April 24, 2014 at 03:55 AM

    Hi there,

     

    I am having a problem with the take photo widget. I enter the data into my form and take a photo but when editing the submission It requires me to take a new photo.

    I need to be able to edit the submission without having to take a new photo as this is a form for employment which needs to be edited after the applicant has taken a photo. 

    How can I fix this issue? Unfortunately I cannot upload a url or screenshot as this form is private

    Thanks in advance

    Submissions problem thanks and
  • Profile Image
    JotForm Support

    Answered by jonathan on April 24, 2014 at 08:25 AM

    Hi,

    I checked your lone form(Staff database) under your account, but it seems you have deleted the Photo widget on the form already?

    Will you be able to restore the version with the Photo widget so we can do some test?

    If we can reproduce the issue, we will be able to submit a ticket to our higher team support so that they can check and fix the problem.

    Thanks.

  • Profile Image
    JotForm Support

    Answered by jonathan on April 24, 2014 at 12:36 PM

    Addition:

    Please use this guide if you need to restore your form to a previous save version

    -Introducing-Form-Revisions-Never-Lose-Your-Work-Again-

    Thanks.