My account is locked for NO REASON

  • Profile Image
    Josh Judge 
    Asked on January 13, 2022 at 02:28 PM
  • Profile Image
    Josh W Judge 
    Answered on January 13, 2022 at 02:30 PM

    I have an account on here and I am locked out for NO REASON.

    1st it was my IP now its my whole account. Please fix this.

  • Profile Image
    Mightor_M
    Answered on January 13, 2022 at 06:25 PM

    Hi,

    I'm sorry for the inconvenience.

    I've checked the account associated with the email address you're currently using but can't see any issue with it. Perhaps you have another account with us? if so, can you please provide the email address or username for that account so I can check?

    Kind regards,


  • Profile Image
    Josh W Judge 
    Answered on January 14, 2022 at 03:13 PM

    The email address isn't the one I started the post with, it's the 2nd one I replied with.

    are you wanting me to put my email address out here in public so you can fix this issue?

  • Profile Image
    Mightor_M
    Answered on January 14, 2022 at 04:28 PM

    Hi,

    Thank you for the clarification.

    I will check this with our team and get back to you as soon as possible.

    Kind regards,

  • Profile Image
    Mightor_M
    Answered on January 14, 2022 at 07:31 PM

    Hi again,

    This is to confirm that you should be able to access your account now.

    We're sorry for any inconvenience caused.

    Kind regards,