My account is locked for NO REASON

  • Josh Judge
    Asked on January 13, 2022 at 2:28 PM
  • Josh W Judge
    Replied on January 13, 2022 at 2:30 PM

    I have an account on here and I am locked out for NO REASON.

    1st it was my IP now its my whole account. Please fix this.

  • Mightor JotForm Support
    Replied on January 13, 2022 at 6:25 PM

    Hi,

    I'm sorry for the inconvenience.

    I've checked the account associated with the email address you're currently using but can't see any issue with it. Perhaps you have another account with us? if so, can you please provide the email address or username for that account so I can check?

    Kind regards,


  • Josh W Judge
    Replied on January 14, 2022 at 3:13 PM

    The email address isn't the one I started the post with, it's the 2nd one I replied with.

    are you wanting me to put my email address out here in public so you can fix this issue?

  • Mightor JotForm Support
    Replied on January 14, 2022 at 4:28 PM

    Hi,

    Thank you for the clarification.

    I will check this with our team and get back to you as soon as possible.

    Kind regards,

  • Mightor JotForm Support
    Replied on January 14, 2022 at 7:31 PM

    Hi again,

    This is to confirm that you should be able to access your account now.

    We're sorry for any inconvenience caused.

    Kind regards,