The filename ignores the fields in the PDF editor and gives it a filename of the submission ID

  • mnoah
    Asked on January 13, 2022 at 7:44 PM
    I have the same issue where the filename ignores the fields in the PDFeditor and gives it a filename of the submission ID. @sweta_s the link you posted is not found.
  • Mightor JotForm Support
    Replied on January 13, 2022 at 7:52 PM

    Hi Mnoah,

    Thank you for reaching out.

    Can you please provide the URL of the form as well as the submission ID so we can further check on this?

    Kind regards,

  • mnoah
    Replied on January 14, 2022 at 10:57 AM

    I'd rather not put the URL out here (I know it's public already but the less exposure the better.) Is there any way we can handle this via email or private message?

  • Hanne JotForm Support
    Replied on January 14, 2022 at 1:04 PM

    @

    Thank you for following up. I understand your concerns. Rest assured that I have set this ticket as private. This means that the only people able to view it are you and Jotform support.

    Please provide the requested information so that we can further investigate the issue.

    I look forward to providing further assistance.