buttons with quantity option suddenly stopped working...

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    Asked on July 31, 2011 at 12:56 PM



    I recently bought a years subscription of Jotform to use for a website, about 2 weeks ago I believe. Service has been great except for one thing.

    Two days ago, 4 forms I made in JotForm partially stopped working on the site. Any button with an option of choosing the quantity would direct anyone trying to use it directly to the custom Thank You page. Any button that did not have a quanity option, however, worked fine and would let people make a purchase through PayPal.

    Once I remade the forms they worked fine, but I'm confused as to why this happened with no change in the code or anything. 


    Could someone please help me out? Any help would be appreciated,


    Thank you.

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    Answered on July 31, 2011 at 04:56 PM

    Hi jackdt8,

    Firstly, welcome to JotForm! You're now one of the 500,000 happy users around the world that discovered  how easy, fast and simple JotForm is when it comes to online form building. We hope you enjoy your stay.

    Admittedly, it will be difficult to investigate the issue at this time since it is now working as you said. We won't be able to replicate the issue and check what caused it. If it does happen again in the future or if you have any other questions whie using JotForm, please let us know so that any one in our team can promptly assist you and put an end to your concern. Our apologies for any inconvenience.

    Thank you and enjoy using JotForm!