How do I get deleted question to stop showing up in PDF of responses.

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    amyhalpin
    Asked on July 31, 2011 at 01:19 PM

    I edited a form and deleted some questions. They are no longer showing up in the form itself or when I look at the responses on screen, but they are still showing up when I get a PDF of the individual submission. Is there any way to get them to go away? I need to submit the PDF to someone and don't want them to see these answers.

     

    In the attached screen shot, is the "I agree" answers which should no longer be appearing. 

    Thanks for your help!

     

     

     

  • Profile Image
    allanftd
    Answered on July 31, 2011 at 05:01 PM

    Hi amyhalpin,

    Thanks for your message. regarding your issue, please try to use the URL http://www.jotform.com/amyhalpin/3142144672 instead of the one you're using right now to embed your form.

    In addition, after you're done with the above, you can also delete your existing email notification template and recreate it. This should put an end to your issue when it comes to the email notifications that you receive.

    Please try these steps and let us know if it works for you or not so that we can further assist you if needed.

    Thank you for using JotForm!

    JOTFORM SUPPORT

  • Profile Image
    amyhalpin
    Answered on July 31, 2011 at 11:39 PM

    Thanks for the answer. New submissions are actually not a problem as we aren't collecting any new submissions with this particular form. 

    I was actually hoping for a solution which would delete those answers from submissions which already exist.  Is that possible?  Once I deleted them from the form they disappeared from the submissions grid and aren't appearing on the screen anywhere, but every time I create a pdf of a response, they show up again.  Not the questions, those are gone, just the answers. I've tried editing the responses and they don't appear in the email confirmation or anything, they only show up when I create a pdf of the response. 

  • Profile Image
    amyhalpin
    Answered on July 31, 2011 at 11:43 PM

    And I also forgot to mention that the questions are showing up in slightly different order on the PDF than on the form and in the response grid.

     

  • Profile Image
    allanftd
    Answered on August 01, 2011 at 12:53 AM

    Hi amyhalpin,

    Sorry but we cannot do anything with regards to the existing submissions. But the new ones that will arrive should be fine.

    We'll see what we can do with regards to the order of answers in the PDF file. Since this is considered as a non-impacting concern, we cannot guarantee an ETA to resolve this, but it will be included in the to do list. For now, kindly provide the URL of the form and a copy of the PDF file (or at least copy-paste the text of the PDF fie into this forum) Our apologies for any inconvenience.

    Please let us know if you have any other questions or concerns. have a great week ahead!

    JOTFORM SUPPORT

     

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    amyhalpin
    Answered on August 01, 2011 at 01:22 AM

    Thanks. I was actually able to adjust the formatting adequately by printing to pdf instead. So I'm all set for now. Thanks.

    Amy

     

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    allanftd
    Answered on August 01, 2011 at 01:26 AM

    Thanks for the update, Amy. Glad that you're good to go. Should you need further assistance, please let us know so that our team can assist you.

    Thank you for using JotForm!

    JOTFORM SUPPORT