Having issues uploading

  • Profile Image
    Asked on July 31, 2011 at 01:53 PM

    We have set up a JotForm for a local film festival but I am getting some responses back that submissions are getting timed out while uploading. Help please. 


  • Profile Image
    Answered on July 31, 2011 at 06:08 PM

    Hi lsfsinc,

    Thank you for bringing this to our attention. I'm thinking of several factors why some of your clients had issues uploading video files. Among them is their internet connecton. Some of your users might be accessing the form through a wireless or mobile/3G connection. The speed of internet connection will of course be a big factor. Also consider the device being used by your guest (tablets and mobile phones have less processing powerf than desktops).

    We cannot discount the fact that it could be an issue on our end, although there are no other reports of such issue by other JotForm users so far. If you observe anything in common for the users that have reported this issue to you (i.e same time, same geographic location, same ISP, etc), it will definitely help in our investigation. Please advise so that we can assist you further.

    Our apologies for any inconvenience this has caused. Thank you for using JotForm!