Not receiving approver email on form submission

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    darcie.vaughan
    Asked on January 14, 2022 at 01:04 AM

    Hi - My client needs the form to go to two approvers. I have set up the approval flow and used my client's email and my email (as the second approver). I filled out the form but didn't receive an email to approve the data. Can you please help?


    It is for this form: https://form.jotform.com/220060806862047

  • Profile Image
    Saeed_K
    Answered on January 14, 2022 at 06:26 AM

    Hello @darcie.vaughan,

    Thanks for reaching us. We're happy to have you on our support forum.

    I checked it out and noticed that the reason you are not getting an approval email is that you have not connected the Form with the Split element at the very beginning of the approval flow design.

    1642159213_61e15c6d538d6_

    I cloned your form and connected the form with Split element and then submitted a test submission and immediately received the following email:

    1642158902_61e15b36937ec_

    I have created a screencast to demonstrate you to how to go about it.

    1642159354_61e15cfae5d3a_

    Kindly make the required changes in your approval flow design and let us know the update.

    I hope I have been of assistance. Let us know if you have any questions or if you need further assistance.

  • Profile Image
    darcie.vaughan
    Answered on January 14, 2022 at 06:33 AM
    You guys are the best - thank you!!!!
    Sent from my iPhone
    ...