Forms with Annotated Images not working in offline mode

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    logley
    Asked on January 14, 2022 at 04:38 AM

    I have a form with an annotated image. This form works fine when the iPad is connected to Wi-Fi, both through the iOS Jotform app and through a published form/app.

    If I turn the iPad onto Airplane mode, and then load the form through the Jotform App, the form loads fine, but the pre-loaded annotated image is not loaded, and the widget is blank. I can draw in the widget, but this doesn't help if the base image is not pre-loaded.

    https://form.jotform.com/220122770517346

    Can you please advise


    Lee.

  • Profile Image
    Mary_F
    Answered on January 14, 2022 at 07:09 AM

    Hi Lee,

    Thank you for reaching out.

    Please allow me time to check on this, I will get back to you as soon as I have an update.

    Thank you.

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    Mary_F
    Answered on January 14, 2022 at 07:40 AM

    Hi Lee,

    I was able to replicate the issue on my end, thus, I am escalating this to our Developers. We are unable to give you an ETA on when this can be fixed but they will get back to you via this thread once an update is available.

    Thank you.