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nmbarbuzziAsked on January 14, 2022 at 9:38 AM
Hi there, I purchased the bronze packaged and was charged the full fee instead of just the monthly fee which is what I wanted to be charged. I have already downgraded by account in hopes of getting my money back, but I want to ensure that I have the full $226.94 CAD back from my purchase of the yearly bronze package. I have already cancelled by subscription on my PayPal account if that makes it easier, thank you!
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Gaetan_BReplied on January 14, 2022 at 10:22 AM
Hello,
Thank you for reaching out.
Since you've used Paypal, you would need to login to your Paypal account to cancel the subscription:
- Log in to your Paypal Account
- Find the reference to the latest payment you have made to JotForm
- Once found, click the subscription number for that transaction
- Now click on the "Cancel Subscription" button, and that is it.
For reference: https://www.jotform.com/help/336-how-can-i-cancel-my-paypal-subscription?
Then please get back to us to confirm and for us to request a refund on your account.
Best regards
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nmbarbuzziReplied on January 14, 2022 at 10:24 AM
I have cancelled my subscription on on PayPal account, are you now able to process a refund on my account? Thank you!
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Gaetan_BReplied on January 14, 2022 at 11:48 AM
Hello,
Thank you very much!
I have refunded the full amount! You should see it within 3-5 days (if not sooner).
Best regards