Autoresponder: Attached pdf does not work

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    carlosmarin
    Asked on January 14, 2022 at 09:39 AM

    I created a form with pdf attached but I don't receive the attachment, please help me1642171101_61e18adda6778_Captura de Tela

    Screenshot
  • Profile Image
    Hanne_L
    Answered on January 14, 2022 at 10:40 AM

    @carlosmarin

    Thank you for reaching out. 

    I apologize for the inconvenience. Could you please send a link to the relevant form? Once I have it, I can clone it and investigate what might be causing the issue in the Autoresponder.

    Additionally, I see you have one set to attach from your PDF editor, as well as one that is uploaded. Can you specify which one this is about?

    I look forward to providing further assistance!

  • Profile Image
    carlosmarin
    Answered on January 14, 2022 at 10:51 AM

    Hi, Hanne,

    the link is...

    https://form.jotform.com/220133317302640


    and the pdf is the attached item

    and look what i received in my email test1642175497_61e19c0951ab5_

  • Profile Image
    Hanne_L
    Answered on January 14, 2022 at 12:26 PM

    @carlosmarin

    Thank you for following up.

    I checked your form, and you need to change the recipient to the email field, as it needs a valid address to send to. Once I made this change, I received the Autoresponder without issue.

    1642180737_61e1b081d7f15_

    Please try it. Additionally, you will need to do a test submission from the preview to receive the full email.

    Please let me know if this is helpful.

  • Profile Image
    carlosmarin
    Answered on January 14, 2022 at 01:09 PM

    PERFECT!!!!!


    Thanks for your support!!!

  • Profile Image
    carlosmarin
    Answered on January 14, 2022 at 03:05 PM

    please....whats is this arquive that is coming too...

    I woud like only PDF (right side).. how to fix this?

  • Profile Image
    Hanne_L
    Answered on January 14, 2022 at 04:11 PM

    @carlosmarin

    Thank you for following up.

    I am not able to see if you uploaded a screenshot. Please try again so I can see what you are referring to.

    You can follow this guide: How to Post Screenshots to Our Support Forum.

    I look forward to providing further assistance.

  • Profile Image
    carlosmarin
    Answered on January 14, 2022 at 04:14 PM

    1642194854_61e1e7a6768e5_Captura de Tela

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    Fahad_M
    Answered on January 14, 2022 at 07:27 PM

    Hi,

    It is the PDF Attachment of user submitted data getting attached with the email.

    If you do not want it in your email. Go to Email Auto responder settings and Turn OFF PDF Attachment.

    After turning OFF pdf attachment you will not receive submission PDF.

    Please see the screenshot.

    1642206366_61e2149e291a7_pdfattachments.

    I hope it helps.

  • Profile Image
    carlosmarin
    Answered on January 14, 2022 at 07:56 PM

    Hi, look this image...is this possible?

    k..1642208143_61e21b8f7189a_pdf-attached.jp

  • Profile Image
    carlosmarin
    Answered on January 14, 2022 at 08:07 PM

    its works now...

    last thing..in the portuguese language we use some accents in words and they are breaking the words...is there a solution?


    1642208832_61e21e40b4fad_lá.jpg

  • Profile Image
    Carrissa_M
    Answered on January 15, 2022 at 01:00 AM

    Hello there,

    Thank you for your update that your concern is now fixed.

    For the language, please allow me sometime to look for workaround. I'll get back to you as soon as possible.

    Regards,

  • Profile Image
    carlosmarin
    Answered on January 17, 2022 at 11:47 AM

    Hi....

    Is there solution?

    thanks!!

  • Profile Image
    Hanne_L
    Answered on January 17, 2022 at 01:11 PM

    @carlosmarin

    Thank you for following up.

    Have you copied the text in the Autoresponder from a different document? If so, I suggest doing it again, making sure to use the keys CTRL+SHIFT+V to exclude any formatting and possibly solve the issue.

    Please let me know!

  • Profile Image
    carlosmarin
    Answered on January 17, 2022 at 02:40 PM

    LAST MESSAGE..

    last thing..in the portuguese language we use some accents in words and they are breaking the words...is there a solution?1642448336_61e5c5d068150_Captura de Tela

    The problem is...

    1642448392_61e5c608876eb_lá.jpg

  • Profile Image
    Hanne_L
    Answered on January 17, 2022 at 03:56 PM

    @carlosmarin

    Yes, I understand and it is what I was referring to. Sometimes preexisting formatting can make special characters or accents appear like in your screenshot.

    Please copy the text in your Autoresponder, remove it, repaste it using the CTRL+SHIFT+V method. You can then customize it using the options in the email editor. If you do not want to copy and paste, you can also try retyping it manually.

    1642452664_61e5d6b81f3cd_emailformat.gif

    1642452857_61e5d7795f7b0_

    Please give it a try, and let us know if the issue remains.

  • Profile Image
    carlosmarin
    Answered on January 17, 2022 at 06:08 PM

    Look..its not fixed1642460873_61e5f6c9c81bd_Captura de Tela

  • Profile Image
    Fahad_M
    Answered on January 17, 2022 at 07:33 PM

    Hi @carlosmarin,

    Okay I checked, I have reproduce the same issue on my end too. To fix this you need to delete the current Auto responder Email and create a new Autoresponder Email.

    Please see the below screenshots

    1642465571_61e60923839ad_copytext.png

    Delete the current Autoresponder and create a new one

    1642465605_61e609451a02f_createautorepon

    In new Autoresponder delete All the source code.

    1642465822_61e60a1e65d06_sourcecodedele.

    After deleting source code in main Email text box paste the copied Email content. Click Save

    1642465877_61e60a555cf15_pastetext.png

    After this please submit the form and check.

    1642465965_61e60aad7268e_itworked.png

    I hope it helps

  • Profile Image
    carlosmarin
    Answered on January 17, 2022 at 08:25 PM

    GREAT JOB!!!!


    It's works...


    Thanks!!!