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dhrupal.atlantaAsked on January 14, 2022 at 10:42 AM
Hello,
I have a form in which I need to inform users what their phone number is in a paragraph element for verification when they are editing their form. The code is below:
The cell phone number you provided is: {cellPhone}. Your spouse’s cell phone is: {spouse_cell}. Please ensure this is correct to receive text reminders. If it is incorrect, please go back to the first page and correct before submitting.
However, these form fields are not being filled in the paragraph placeholder text because the field, when editing, is prepopulated. When I change the value of the phone # field, it is filled in the paragraph element. But we need the field filled in the paragraph element even if they do not change their phone number in the phone field.
How can this be done?
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Parker JotForm SupportReplied on January 14, 2022 at 12:56 PM
Hello,
Can you go into your form settings and change clear hidden field values on being hidden to don't clear. When I did this on a clone the phone numbers were then appearing for me.
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dhrupal.atlantaReplied on January 14, 2022 at 1:04 PM
parker, I need the hidden fields cleared because otherwise, when my users edit the form, we are getting submission with old values that do not apply and should have been cleared.
And the telephone field is never hidden.
Is there another solution?
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John Support Team LeadReplied on January 14, 2022 at 1:37 PM
If the paragraph field is conditionally hidden, the tags are stripped off. So as a workaround, please set the Clear Hidden Field Values setting to "Clear on Submit" instead of "Don't Clear".
Then set the Browser Autocomplete setting to NO so the form won't fetch stored data from the user's browsers - preventing the unwanted inputs of old data.
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dhrupal.atlantaReplied on January 14, 2022 at 2:00 PM
I think this will work. Was afraid to try the choice "Clear on Submit" in case hidden fields did not get hidden.