Avatar isn't visible

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    NYSCoordinator
    Asked on April 24, 2014 at 01:53 PM

    I have added over a year ago to my account my Avatar, but it never shows up.  Could you please fix this?

    Thanks,

    Peter

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    Mike_T
    Answered on April 24, 2014 at 03:03 PM

    I think that the Avatar 'Upload Picture' option needs to be fixed, so I have attached a bug report ticket to this thread.

    We will get back to you as soon as we have any news on this.

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    emrew86
    Answered on April 25, 2014 at 07:49 AM

    The bug has been fixed...

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    NYSCoordinator
    Answered on April 25, 2014 at 08:02 AM

    Well, as you see, Mine isn't.  I still show the generic avatar.  It should be my photo.

    Am I doing something wrong in my account?

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    emrew86
    Answered on April 25, 2014 at 08:45 AM

    very strange. now I changed mine again.

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    emrew86
    Answered on April 25, 2014 at 08:49 AM

    can you upload again please?

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    NYSCoordinator
    Answered on April 25, 2014 at 08:53 AM

    It won't let me.  I choose a photo then hit save and it doesn't do anything

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    NYSCoordinator
    Answered on April 25, 2014 at 08:55 AM

    And the photo is only 24k

     

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    emrew86
    Answered on April 25, 2014 at 09:04 AM

    Can you try to upload just a small image?

    by the way, can you tell me that you use secure connection (https) ?

    http://www.jotform.com/myaccount/ or https://www.jotform.com/myaccount/ 

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    emrew86
    Answered on April 25, 2014 at 09:12 AM

    The extension of image must be jpg.

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    NYSCoordinator
    Answered on April 25, 2014 at 09:27 AM

    As stated above the image is only 24K and it's .jpg.  And my account is coming up as http://

     

    I just tried https:// and it still is not working

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    emrew86
    Answered on April 25, 2014 at 09:43 AM

    Can you download this image and try to upload please?

    http://s3.amazonaws.com/jotformAvatars/1528138/aaa.jpg 

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    NYSCoordinator
    Answered on April 25, 2014 at 09:47 AM

    I can't see your image with that address

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    emrew86
    Answered on April 25, 2014 at 09:49 AM

    sorry. you can see this one

    http://s3.amazonaws.com/jotformAvatars/1528138/a.jpg 

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    NYSCoordinator
    Answered on April 25, 2014 at 10:23 AM

    Same issue.  I hit save and nothing happens.  I used both http & https

     

    It appears that the Save button isn't active

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    emrew86
    Answered on April 25, 2014 at 10:54 AM

    NYSCoordinator, which browser are you using?

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    NYSCoordinator
    Answered on April 25, 2014 at 11:05 AM

    I have tried several browsers from IE8 on my PC and Safari & Firefox on my Mac

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    emrew86
    Answered on April 25, 2014 at 11:32 AM

    Can you try it with safari again please?

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    NYSCoordinator
    Answered on April 25, 2014 at 12:31 PM

    I will have to do this later this evening when I get home, as I'm at work now with only a PC. I'm in the US on Eastern Standard Time 12:30pm

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    emrew86
    Answered on April 25, 2014 at 01:46 PM

    ok. Please inform me later. There were some problem and we fixed it.