Error with Upload Form

  • Sam Dunlap
    Asked on January 14, 2022 at 1:10 PM

    Hello,

    We use an Upload Form from Jotform to receive forms from clients. Currently we are a facing an issue in which I receive an error message whenever I attempt to open an uploaded form. I am aware that this may be a problem with the file size. I'm seeking a solution. Thanks!

    Jotform Thread 3669674 Screenshot
  • Mightor JotForm Support
    Replied on January 14, 2022 at 4:43 PM

    Hi,

    Thank you for reaching out.

    Please log-in to your account and open the form again. If that works and if you are the creator of the form, please go to your account settings and untick the below:

    1642196362 61e1ed8acebcd log Screenshot 10

    If that doesn't work, please provide the URL of the form so we can further check.

    Kind regards,