Re-setting encryption key

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    Asked on January 14, 2022 at 01:49 PM

    Hello! I switched computers and forgot to transfer the encryption key to my new one. Is there anyway to re-set the key so I can keep our forms encrypted?


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    Answered on January 14, 2022 at 07:24 PM

    Hello Christie,

    Thank you for contacting Jotform Support.

    Unfortunately we can't restore your form's encryption key if you loose it, we only issue one version of the key which is sent to you, you may try to get back to your old computer and restore the key form there, you can issue a new key for the new submissions by disabling the encryption of your form and enabling it again, this option is to keep your form encrypted and accessible for the new submissions, but this will not decrypt the old submission, please check this guide for more details.

    What Will Happen if I Lose the Private Key?

    Please let us know if you ned further assistance, we are happy to help.