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lisapiano3625Asked on April 24, 2014 at 2:19 PM
for some reason, I am not receiving my copy of my orders as I always do. I had to log into jot form and print the orders off. They usually come to my email which is modestlyyoursswimwear@gmail.com
any help is appreciated.
Lisa
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Welvin Support Team LeadReplied on April 24, 2014 at 3:17 PM
Hi Lisa,
We do not have any issues with Google Mail Addresses. They should work best with our form notification email. What is the form URL in question so we can check?
Thanks
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lisapiano3625Replied on April 24, 2014 at 4:51 PM
Hi Lis, ok here is the URL to the form that they need to take a look at.
http://www.jotform.com//?formID=10454503595
Just send them this link above. I am sure it's not a major issue with the form, probably just a glitch. :)
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CesarReplied on April 24, 2014 at 6:18 PM
I do see that your form 10454503595 does not have a Sender Email Address set on the Email Alert, nor the AutoResponder (Email Sent to User). Please fill out this field with the noreply@jotform.com email address. Without the Sender Email Address the Email cannot be sent
Do let us know if the issue persists after performing this step. Thank you.
Screenshot:
Related Article:
-How-to-setup-email-alerts-to-prevent-email-bouncing-related-issues