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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Problems Receiving Email Alerts - Orders

    Asked by lisapiano3625 on April 24, 2014 at 02:19 PM

    for some reason, I am not receiving my copy of my orders as I always do.  I had to log into jot form and print the orders off. They usually come to my email which is modestlyyoursswimwear@gmail.com

    any help is appreciated.

    Lisa

    email print and
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    JotForm Support

    Answered by Welvin on April 24, 2014 at 03:17 PM

    Hi Lisa,

    We do not have any issues with Google Mail Addresses. They should work best with our form notification email. What is the form URL in question so we can check?

    Thanks

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    Answered by lisapiano3625 on April 24, 2014 at 04:51 PM

    Hi Lis, ok here is the URL to the form that they need to take a look at.
    http://www.jotform.com//?formID=10454503595
    Just send them this link above. I am sure it's not a major issue with the form, probably just a glitch. :)
    ...
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    Answered by Cesar on April 24, 2014 at 06:18 PM

    I do see that your form 10454503595 does not have a Sender Email Address set on the Email Alert, nor the AutoResponder (Email Sent to User). Please fill out this field with the noreply@jotform.com email address. Without the Sender Email Address the Email cannot be sent

    Do let us know if the issue persists after performing this step. Thank you.

     

    Screenshot: 

    https://shots.jotform.com/cesar/screens/customdressemailaddress.png

     

    Related Article:
    -How-to-setup-email-alerts-to-prevent-email-bouncing-related-issues