Problems Receiving Email Alerts - Orders

  • Profile Image
    lisapiano3625
    Asked on April 24, 2014 at 02:19 PM

    for some reason, I am not receiving my copy of my orders as I always do.  I had to log into jot form and print the orders off. They usually come to my email which is modestlyyoursswimwear@gmail.com

    any help is appreciated.

    Lisa

  • Profile Image
    Welvin
    Answered on April 24, 2014 at 03:17 PM

    Hi Lisa,

    We do not have any issues with Google Mail Addresses. They should work best with our form notification email. What is the form URL in question so we can check?

    Thanks

  • Profile Image
    lisapiano3625
    Answered on April 24, 2014 at 04:51 PM

    Hi Lis, ok here is the URL to the form that they need to take a look at.
    http://www.jotform.com//?formID=10454503595
    Just send them this link above. I am sure it's not a major issue with the form, probably just a glitch. :)
    ...
  • Profile Image
    Cesar
    Answered on April 24, 2014 at 06:18 PM

    I do see that your form 10454503595 does not have a Sender Email Address set on the Email Alert, nor the AutoResponder (Email Sent to User). Please fill out this field with the noreply@jotform.com email address. Without the Sender Email Address the Email cannot be sent

    Do let us know if the issue persists after performing this step. Thank you.

     

    Screenshot: 

    https://shots.jotform.com/cesar/screens/customdressemailaddress.png

     

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