Problems Receiving Email Alerts - Orders

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    Asked on April 24, 2014 at 02:19 PM

    for some reason, I am not receiving my copy of my orders as I always do.  I had to log into jot form and print the orders off. They usually come to my email which is

    any help is appreciated.


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    Answered on April 24, 2014 at 03:17 PM

    Hi Lisa,

    We do not have any issues with Google Mail Addresses. They should work best with our form notification email. What is the form URL in question so we can check?


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    Answered on April 24, 2014 at 04:51 PM

    Hi Lis, ok here is the URL to the form that they need to take a look at.
    Just send them this link above. I am sure it's not a major issue with the form, probably just a glitch. :)
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    Answered on April 24, 2014 at 06:18 PM

    I do see that your form 10454503595 does not have a Sender Email Address set on the Email Alert, nor the AutoResponder (Email Sent to User). Please fill out this field with the email address. Without the Sender Email Address the Email cannot be sent

    Do let us know if the issue persists after performing this step. Thank you.




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