HIPAA: Unable to download submissions

when attempting to download all submissions from a particular day, nothing downloads...

May we know in what format are you trying to download the submissions? Do you receive any error messages when you try to?

Or if you can share a screenshot of the browser's console logs, please post it here so we can check. You may blur the PHI. Here's how-to-get-a-console-report-from-most-common-browsers.

This issue pertains to the only computer that still displays Submissions...so from the long list of all Submissions, when i try to download an excel of all submissions from one particular day, i click download as excel and nothing happens.

No error message appears and there is no loading screen.

This is the console tab for the page of submissions that i am unable to download

Hi,

Thanks for the information.

Can you please try downloading your submissions data using your browser's Private/Incognito mode and see if the issue persists?

User guide:

https://www.jotform.com/help/73-how-to-download-form-submissions-as-excel-csv-pdf/

Thanks,

Rose

when i open an incognito window and trying to open the submissions tab, i am met with the same error that i have opened on a separate ticket. So it just continues to load and never brings up the submissions for me to download

Hi,

Please try and clear your browser cache or try another browser, I can suggest firefox.

Please let us know if you require any further assistance or information.

Hope to hear from you soon.

i have already taken these steps with no change. it seems as though i need to wait for my first ticket to be solved before i am able to download submissions. I have been talking to support for this other issue for a few days now, so i guess i need to wait longer for that issue to be resolved before resolving this downloading error.

Thank you for being very responsive.

Hi,

I apologize for the inconvenience it may have caused you.

I will reach out to our developer team for an update in regards to the escalated ticket. We appreciate your patience regarding this matter.

Thanks,

Rose

Thank you @Rose_A My other opened ticket regarding the 502 bad gateway error is our much bigger issue. We are hoping that we dont have problems with patients submitting forms... Thank you

Any updates with the 502 bad gateway error would be greatly appreciated!

Hi,

Please note that our developer team is doing its best to resolve the issue. We will get back to you on thread: https://www.jotform.com/answers/3666394 as soon as an update is available.

Thanks,

Rose