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  • Profile Image

    email submit

    Asked by rickster2010 on April 24, 2014 at 02:33 PM

    Hello when i click in my form submit i dont recieve a email,

    do you know what the problem can be.

    Kind regards,

     

    support@soccerfuture.nl

    email form submit problem hello
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    JotForm Support

    Answered by BrianPaulo on April 24, 2014 at 02:54 PM

    Hi rickster2010,

    I've checked your settings and your 2 email notifications seemed to be setup correctly. I also checked your email address and it's not on bounce list:

    Result: support@soccerfuture.nl is NOT in the bounce list

    I checked mail logs and everything's seemed to be working okay.

    Current Server: /var/log/jotform/amazonSES.log:[24/Apr/2014:14:26:09 -0400] 40993427733361 AmazonSES Sent email to support@soccerfuture.nl - MessageID:0000014594fcd78a-2f7a15a6-e65a-442c-9b8e-30ed00388f1d-000000 - RequestId:e81ccf70-cbdd-11e3-8c0b-4935c14bbe28

    Kindly check your Junk/Spam folder as well.

    Bryan