Google Form import tool is not working

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    Adam_Ashworth
    Asked on January 14, 2022 at 03:54 PM

    Hello, I'm trying out Jotform to see if is the right tool to replace Google Forms for my business, and when I use the "Migrate Google Forms to Jotform" tool, I authenticate my account and get the notice that "The Google authentication is complete. You can now close this tab." However, when I go back to the previous tab, it never goes past the "Collecting Your Forms" with the spinning orange wheel. I left it running for over an hour, and I have only a few forms in the account. Please advise, and thank you!

    Screenshot
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    Girish
    Answered on January 15, 2022 at 12:37 AM

    We apologize for the inconvenience.

    There seems to be an issue with that import tool and I am able to replicate it.

    Let me escalate that to our developers to check.

    Once there is an update we will let you know via this ticket.

    In

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    Girish
    Answered on January 15, 2022 at 12:39 AM

    In the meantime, try importing the form using this guide: https://www.jotform.com/help/28-how-to-clone-an-embedded-form-from-a-webpage/.

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    Harut
    Answered on January 17, 2022 at 02:01 AM

    Hello,

    We are sorry for the inconvenience,at this moment we are working on this tool and trying to fixes issues related to it.Once it will be fixed we will inform you.

    Thank you for your understanding and patience.

    Best Regards

    Jotform Widgets and Apps Team