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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Show Empty Fields on Submissions Page and PDF

    Asked by bleonard8 on April 24, 2014 at 03:20 PM

    We use JotForns for client questionnaires, some running many pages.  When we get a response and save it as a PDF, it only gives us the questions that were answered.  We need to have ALL of the questions because we usually have to go back and get them to give us more information.  Without the questions, it is hard to see what they failed to answer.

    Thanks for your help, Bob

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    JotForm Support

    Answered by TitusN on April 24, 2014 at 04:36 PM

    Please try printing the form as a PDF by following this guide

    Alternatively - using a Google Chrome browser, open your form and press CTRL+P on your keyboard to open the print dialog:

    Let us know if this helps.

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    Answered by bleonard8 on April 24, 2014 at 09:38 PM

    Thank you for your reply, but I may not have been clear on my question.  I know how to print a pfd of the form.  I also know how to print submissions, but then I only get the questions that have responses. 

    What I want are the client's responses as a part of the entire questionnaire, including the questions not answered.  I want a pdf to get a printout of the entire questionnaire.  Where the client neglected to tell us something, we could later fill it in when we find the answer or simply call the client and request him or her to get us the missing data.

    Thank you.

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    Answered by Cesar on April 25, 2014 at 12:35 AM

    Please make sure to disable the Auto Hide Empty Fields option on the Submissions Page, like so:



    Do let us know if the issue persists. Thank you.

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    Answered by bleonard8 on April 25, 2014 at 02:31 PM

    This is exacly what I wanted, thank you.  Is it possible to make this the default setting, or does it need to be changed for each submission?

    Thanks again.

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    JotForm Support

    Answered by Mike_T on April 25, 2014 at 03:14 PM

    The option is being enabled/disabled on a per form basis, so you can uncheck it once and it will save the settings for that particular form.

    Thank you.