What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    How can I change my credit card info?

    Asked by splashmedia on April 24, 2014 at 03:26 PM

    Hello,

    I'd like to change the credit card on my account. How do I do this? Thanks!

    credit card thanks hello
  • Profile Image

    Answered by EliezerN on April 24, 2014 at 04:40 PM

    Hi,

    Please let me inform you that changing your CC info would require to cancel your current subscription, refund you the last payment made to us and then reupgrade your account with the new Credit Card.

    That is to prevent future problems in your payments made through BlueSnap (one of our payment processors).

    Kindly confirm us if you agree with this process so that we can proceed to cancel your subscription and process a refun for you.

    Thanks

  • Profile Image

    Answered by wheatonparks on April 30, 2014 at 10:41 AM

    Wait--let me get this straight--I am trying to update the credit card WE have on file because the other credit card expired...are you saying we have to create a new account and cancel this one?  Also, if that is the case, what happens to our current forms?

  • Profile Image
    JotForm Support Manager

    Answered by Jeanette on April 30, 2014 at 11:16 AM

    Please disregard completely the previous message EliezerN provide to you. You have a current subscription which is trying to charge the card on file, but it seems no longer valid.

    So, go ahead and update your CC info without worries. It will create a new subscription (not a new account) for you.