What happens if I downgrade my plan from silver to free?

  • Profile Image
    scordel1930
    Asked on January 14, 2022 at 07:03 PM

    I am wondering what happens if I downgrade my plan from silver to free. Free says only 5 forms. Does this mean active forms or all forms?


    If I downgrade, would my other forms get deleted?


    Thanks for your time!

  • Profile Image
    Christian_A
    Answered on January 15, 2022 at 12:19 AM

    Hi there

    Thank you for contacting support. When your plan is downgraded from Silver to Starter(Free);

    • The latest 5 forms will be remain active and the rest will be disabled but will not be deleted
    • The latest 500 submissions will be kept and the rest will be archived/moved to Trashed section where it will be available to be retrieved within the next 30 days until it's permanently deleted.
    • If the submissions have attached files(e.g. IMG, PDF, JPEG etc.), form(s) may not be accessible until the combined size of the files are cut down to 100MB, meaning you will have to delete some of them

    Please refer to the link below for more information about usage and limits.

    Guide: Understanding-Your-Accounts-Usage-and-Limits.

    Should you need further assistance, please let us know. Thank you!

    Regards,