Fraud account

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    Kacey Horton  
    Asked on January 14, 2022 at 08:16 PM

    I believe that the Information I filled out on a form through your website will be used to steal my identity please inform me if I can request my information back or ensure that my identity will not be stolen.

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    Mary_F
    Answered on January 15, 2022 at 01:20 AM

    Hi Kacey,

    Thank you for reaching out.

    Please send us the link to the form that you filled out so we can check it on our end.

    We will wait for your reply.

  • Profile Image
    Kacey Horton 
    Answered on January 15, 2022 at 10:48 AM
  • Profile Image
    Gaetan_B
    Answered on January 15, 2022 at 01:02 PM

    Hello,

    Thank you for reaching out.

    We understand this might not be the case with your form, yet we had to act according to the general rule to be in compliance with our Terms: Free accounts with non-corporate emails showing suspicious forms must be suspended immediately.

    In order to reactivate your account, we will have to delete the offending form.

    Or, kindly provide us the following information:

    1. The URL where your form is used.
    2. Your website or proof of affiliation to a legitimate institution.

    We also need you to change your registered email to a corporate one to avoid getting flagged again by our phishing detector.

    Send these proofs to reviewers@jotform.com with Thread #3670668 as your subject. We will let you know about the status of your account after a thorough review of your proofs.


    Best regards