Form does not reset after submission on Kiosk mode

  • Profile Image
    ripplephx
    Asked on January 15, 2022 at 12:14 AM
    Third, after your message, I closed the app, rebooted a tablet and submitted a form to see if anything had changed (it hadn't). And the whole time I've been RE-TYPING these issues because you can't possibly believe these things have happened and I've obviously made all this up, the tablet has been locked on the "Thank You" with the green checkmark screen and hasn't reset for the next user. Do I care that you can't replicate it on your side - NO. I'm telling you that this is happening. And no matter what kind of short, thoughtless and ill-informed response from you changes what's happening for ME - a REAL USER, in the REAL WORLD, who took the time (AGAIN) to let you know that there's a REAL ISSUE that you so easily dismiss. Your refresh or assurance that it's not happening on YOUR device changes NOTHING for the FACT that these issues are happening on 8 different updated Samsung Galaxy Tab Tablets sitting right in front of me.
  • Profile Image
    Mary_F
    Answered on January 15, 2022 at 12:32 AM

    Hi ripplephx,

    I was also able to replicate this issue on a Galaxy Tab, thus, I have escalated this to our Developers for further checking. Once an update is available, they will get back to you via this thread.

    Thank you.


  • Profile Image
    ripplephx
    Answered on January 19, 2022 at 12:42 AM

    Is there any update or an ETA on this fix? I checked today and the issue is still happening. We have another event coming up on Thursday, and would love to have it resolved.

  • Profile Image
    Mary_F
    Answered on January 19, 2022 at 02:34 AM

    Hi ripplephx,

    I submitted a follow-up request to our Developers, they will get back to you via this thread as soon as an update is available.

    Thank you for your patience.