- magnatexformsAsked on April 24, 2014 at 04:57 PM
Randomly checking on form page and notice that the click here to expand and access the forms is not working for me. Checked on another computer in the office to make sure it wasn't just me, it wasn't/it isn't. Refreshed, republished, etc. Not sure what the problem is. Last submission was yesterday so it was working. Thanks for help.
- EliezerNAnswered on April 24, 2014 at 06:28 PM
I was able to reproduce the issue while checking the form here: http://www.magnatexpumps.com/quoteform.html
However, upon inspecting the source code of your form I foun that you have two forms in that same page, both of them are embedded using the Embed code, which probably is causing a scrip conflict between both forms and that's the reason why the Form Collapse are not working properly.
So, in order to resolve this issue, please re-embed your forms using the iframe code at this time, here is how to get the iframe code: Getting the form iframe code
That should resolve the issue.
Inform us if you need further assistance wtih this query.
- magnatexformsAnswered on April 24, 2014 at 07:05 PM
The iframe embed option does not work properly. It is on the site now for you to see, moved it to this page: http://www.magnatexpumps.com/quoteformtest.html. In addition, with the form collaped, it still includes all of the empty white space that the form will take up when expanded.
- JotForm Support ManagerJeanetteAnswered on April 24, 2014 at 11:02 PM
I am able to see two forms embedded in your page using the iFrame version
I would recommend you to use another method for one of those. For example, you can make an HTML button that would redirect to another webpage where one of them is embedded. And leave only one on that page
An html button with redirect to another page, could be this one (you would have to replace the URL in the ACTION by the form URL and the value by something like "Click here to request a phone call"
- magnatexformsAnswered on April 25, 2014 at 08:59 AM
Guess that is just the way it is. Even though they didn't work, I appreciate the suggestions and help. Glad the original way is working.
- KadeJMAnswered on April 25, 2014 at 10:19 AM