What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    why is our subscription listed as free when we have paid 9.95 this month and last

    Asked by Helen Vradelis  on April 24, 2014 at 05:20 PM

    Our account ID 51390733


    and considering this why have we run out of space?


  • Profile Image
    JotForm Support Manager

    Answered by Jeanette on April 24, 2014 at 07:12 PM

    You are running out of space, because you have gone over the space limit for the premium level which is 10 GB. Please see Pricing Page.

    Your account currently have used 11.03 GB. To resolve this problem please download all the files and then delete the submissions in your account.

    To do this, please follow this intuitve screenshot:


    Then select the submissions and delete one by one, or delete them all

    Kind regards