why is our subscription listed as free when we have paid 9.95 this month and last

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    Helen Vradelis 
    Asked on April 24, 2014 at 05:20 PM

    Our account ID 51390733

     

    and considering this why have we run out of space?

     

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    Jeanette
    Answered on April 24, 2014 at 07:12 PM

    You are running out of space, because you have gone over the space limit for the premium level which is 10 GB. Please see Pricing Page.

    Your account currently have used 11.03 GB. To resolve this problem please download all the files and then delete the submissions in your account.

    To do this, please follow this intuitve screenshot:


     

    Then select the submissions and delete one by one, or delete them all

    Kind regards