What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Error Submit Message

    Asked by RenewedLifeAnimalRescue on April 24, 2014 at 06:29 PM

    Hello there,

    My users have been getting an error message the last few days trying to submit our rescues applications.
    Not sure of the error, but I am asking some of them to find out if they can't give me anymore information.
    I'm not sure how compatible your forms are with tablets and phones, but I know a couple of people have trouble filling out the applications on them.

    If you could help us find out the problem ASAP , it would be greatly appreciated. Please let me know if you have any thing you need to know.

    Thank- You
    Renewed Life Animal Rescue 

    Page URL:
    http://ontariorescue.wix.com/renewedlife#!canine-adoption-form/c24mp

    message problem find hello
  • Profile Image
    JotForm Support

    Answered by EltonCris on April 24, 2014 at 09:02 PM

    Hi,

    For some reason, the required validation of the form is not working on your page. This might be due to the fact that HTML tags and doctypes are missing on this page (check page source). Wix site places the form into a separate iframe page without these tags so this is probably causing the form not to work properly. To fix it, please re-embed your form using iframe embed code.

    Thanks!