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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    pay by check 'Submit' button is STILL taking users to paypal instead of showing the custom message

    Asked by stolly11 on April 24, 2014 at 06:35 PM

    When you hit pay by check and then hit submit my submit button is still taking users to paypal instead of displaying the custom message on the form.

     

    I've done it SOOOOOOOOOOOOOOOOOOOOOOOOOOOOOO many times!  and it keeps going back to paypal.  what am I doing wrong?  

     

     

    I would like it to show a summary of the entered fields like the example and the address so the user can print that page and send with the check.

     

    PLEASE HELP!  This is holding up registration!

     

    Is it because I'm using a paypal form template?

    Page URL:
    http://www.wabcgolftourney.com/register.html

    message check pay by check paypal form form template style size template
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    JotForm Support

    Answered by EltonCris on April 24, 2014 at 09:34 PM

    Hi,

    No, it is because you have Paypal payment field on your form. When you select any of the products on this payment field, the form will always redirect to the Paypal checkout page. This is how Paypal integration works.

    In order for the Paypal payment to stop redirecting on the Paypal page, you have to create a condition (as explained on your other thread) that would hide the Paypal payment field when check payment is selected as the method of payment. 

    So basically this is how each of them works.

    1. User selects PayPal as a method of payment, the form will then redirect to Paypal checkout page.Take note that you cannot have the thank you page to appear first, this is not how it works. The user has to complete the payment first before he is redirected back to your form thank you page.

    2. User selects Check as a method of payment, the form will be submitted and shows the thank you page. In other words, the form will not redirect to Paypal.

    Hope this clears your question. Thanks!