What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    I am not receiving submission emails.

    Asked by edunaija on April 25, 2014 at 06:40 AM

    it does not send the message of the form to my email.please help.

    I am using word press

    This is a re-post of a comment on Embed Form Plugin for Wordpress

  • Profile Image
    JotForm Support

    Answered by ashwin_d on April 25, 2014 at 08:28 AM

    Hello edunaija,

    Upon checking your form, I found that you have not selected "Sender Email" yet. That could be the reason why you are not receiving your submission emails. Please check the screenshot below:


    You should select/add the "Sender E-mail" in your notification as this is required for your notification alert to work normally.

    You can select "noreply@jotform.com", "noreply@formresponse.com" or you can also setup a custom "Sender E-mail" option. This guide should help you:



    Hope this helps.

    Do get back to us if you have any questions.

    Thank you!

  • Profile Image

    Answered by edunaija on April 25, 2014 at 02:01 PM
    thanks alot it is working now,am very greatful