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    I am not receiving submission emails.

    Asked by edunaija on April 25, 2014 at 06:40 AM

    it does not send the message of the form to my email.please help.

    I am using word press



    This is a re-post of a comment on Embed Form Plugin for Wordpress

    email message
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    JotForm Support

    Answered by ashwin_d on April 25, 2014 at 08:28 AM

    Hello edunaija,

    Upon checking your form, I found that you have not selected "Sender Email" yet. That could be the reason why you are not receiving your submission emails. Please check the screenshot below:

     

    You should select/add the "Sender E-mail" in your notification as this is required for your notification alert to work normally.

    You can select "noreply@jotform.com", "noreply@formresponse.com" or you can also setup a custom "Sender E-mail" option. This guide should help you:

    https://www.jotform.com/blog/86-Send-Form-Emails-From-Your-Own-Email-Address-JotForm-Now-Support-SMTP

    https://www.jotform.com/help/236-How-to-use-Mandrill-to-Send-Emails-From-Your-Own-Email-Address

    Hope this helps.

    Do get back to us if you have any questions.

    Thank you!

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    Answered by edunaija on April 25, 2014 at 02:01 PM
    thanks alot it is working now,am very greatful
    ...