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furngalaxyAsked on January 17, 2022 at 1:01 PM
Please see the picture attached. In December 2020 I received a charge of $190.00 for the Bronze subscription
Also in December I upgraded to the silver membership and was charged and additional $229.16.
I was under the impression that If i upgraded I would get a credit from the bronze subscription which I do not see. Can you please look into. Thank you
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Marco JotForm SupportReplied on January 17, 2022 at 2:54 PM
Hello there,
Thanks for reaching out to us.
Upon checking, it seems you purchased a Silver subscription about on December 1st 2021, exactly 10 days before your previous Bronze subscription expiry date on December 11th 2021.
For your Silver Yearly plan you got charged $229.16, as you took advantage of the End Of Year promotion, and refunded $4.84 for the unused time left on your Bronze plan.
Please, let us know if you need further assistance,
Regards