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    email notification going to wrong address

    Asked by spafb1 on April 25, 2014 at 12:49 PM

    Hi JotForm,


    I'm trying to set up two email notifications on my "Subscriber" form.


    One to go to my desktop and one to go to text.


    No matter what email address I put in the "recipient" field, it sends to my default address.


    Please expaling what I'm doing wrong.



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  • Profile Image
    JotForm Support

    Answered by BrianPaulo on April 25, 2014 at 01:32 PM

    Hi safb1,

    When you say "One to go to my desktop and one to go to text." which email adresses are you referring to? I can see that you have 2 email alerts setup. 

    Please provide us more information that could help us resolve the issue.


  • Profile Image

    Answered by spafb1 on April 25, 2014 at 02:33 PM

    Hi Bryan,


    So, I had tried to have one go to scottpalexander@gmail.com while my default acct. email was scott@willametteliving.com - and it would only go to scott@willametteliving.com.


    So, I changed my acct. default to scottpalexander@gmail.com.


    And, I want one to go to my phone as a text, so I set up another notification to go to my cell no. at txt.att.whatever it is.


    The notifications seem to ONLY go to my default acct. email address - which is now scottpalexander@gmail.com.


  • Profile Image
    JotForm Support

    Answered by BrianPaulo on April 25, 2014 at 02:48 PM


    I can see that you have setup your notification for the gmail and txt.att.net email addresses. If you are not receiving emails for your txt.att.net account, kindly ask you provider to whitelist our domain names. (We use Amazon SES method for "noreply@jotform.com" sender.)

    ·        jotform.com

    ·        email.amazonses.com

    ·        amazonses.com

    ·        jotform.co

    ·        secure.jotform.co

    ·        s3.amazonaws.com  

    ·        static-interlogyllc.netdna-ssl.com

    Kindly create a separate email notification for your willametteliving.com email.