What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    When will the Monthly submission limit resets

    Asked by sprane on April 25, 2014 at 02:48 PM

    According to my records I signed up for jotform on 11/23/13.  I received an email on 4/24/14 stating that we are approaching our monthly limit of 10 payment submissions.  I believe the account should have reset on 4/24 for the new month.  Can you tell me how you calculate monthly submissions?  

    account limit Submissions JotForm email monthly limit
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    JotForm Support

    Answered by BrianPaulo on April 25, 2014 at 03:31 PM

    Hi sprane,

    Please be reminded that free accounts are entitled for only 100 submissions, 10 secure submissions and 10 receive payments. I've checked your account and you have used 9 payments as of this writing. You may wish to upgrade your account to premium, economy or professional. You can check our Plans here.

    Please let us know if you need further help.

    Bryan

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    Answered by sprane on April 25, 2014 at 05:31 PM
    So its 10 total payment submissions, not 10 monthly?
    ...
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    JotForm Support

    Answered by jonathan on April 25, 2014 at 10:16 PM

    @sprane

    Hi,

    To clariy, it is 10 maximum payment submissions PER Month.
    This also get reset to zero(0) on the 1st Day of the each Month .

    Example, I checked your account sprane and it currently have 9 payment submissions at this time. The reset will occur on May 1st next month.

    Inform us if you have further question on this.

    Thanks!