My forms are no longer displaying the name and company name on my dropbox folder uploads

  • AudioPhysics
    Asked on April 25, 2014 at 3:10 PM

    The form sued to and now it just shows Not ansered and a big umber ID. How do I set it back to show the uploader name and company name?

    Jotform Thread 367646 Screenshot
  • TitusN
    Replied on April 25, 2014 at 4:03 PM

    I checked your settings - all looks good - so this is unusual.

    I attempted to reproduce what you are experiencing - but everying seems to work as expected:

    My forms are no longer displaying the name and company name on my dropbox folder uploads Image 1 Screenshot 60

    My forms are no longer displaying the name and company name on my dropbox folder uploads Image 2 Screenshot 71

    All the files seem to go to the right folder.

    My forms are no longer displaying the name and company name on my dropbox folder uploads Image 3 Screenshot 82

    Please try the following:

    1. Remove the dropbox integration:

    My forms are no longer displaying the name and company name on my dropbox folder uploads Image 4 Screenshot 93

    2. Reintegrate the Dropbox App with the exact folder settings that were there before:

    My forms are no longer displaying the name and company name on my dropbox folder uploads Image 5 Screenshot 104

    Please let us know if this helps.

  • AudioPhysics
    Replied on April 25, 2014 at 4:21 PM
    Ok now my drop box wont authenticate. I checked on that end and all is signed in right.. Now my form is completely down!! Once I click authenticate it takes me to DB website, I click authenticate there and it just takes me back to the form page. when I click next, I get an error message saying I need to authenticate
    Please hurry, my site is broken at the moment! :)
    -Clint
    Thanks for choosing Audio Physics!!
    -The AP Team
    www.audiophysicsproductions.com

    ...
  • BrianPaulo
    Replied on April 25, 2014 at 4:32 PM

    Hi Clint,

    If you verified that your credentials are working on DB website, kindly try to clear your browser's cache and try to integrate DB again. You may also try to use other browser.

    Please let us know if you were able to integrate DB.

    Bryan

  • AudioPhysics
    Replied on April 25, 2014 at 4:51 PM
    Getting the same problem
    Thanks for choosing Audio Physics!!
    -The AP Team
    www.audiophysicsproductions.com

    ...
  • Mike_T Jotform Support
    Replied on April 25, 2014 at 6:08 PM

    It appears that the 'Company or Artist name? (optional)' field was not filled on these last two submissions, that is why the Dropbox path is different.

    As an alternative, you might consider using the Full Name field in the Dropbox path. That field is set as required, so the folders will be stable.

    My forms are no longer displaying the name and company name on my dropbox folder uploads Image 1 Screenshot 20

    Thank you.

  • AudioPhysics
    Replied on April 25, 2014 at 6:21 PM
    My dropbox will not authorize right now. that is all I care about at the moment. Please fix it.
    When I click on authorize (On the dropbox window) it just closes the window leaving me with the Authorize field on your site. When I click Authorize it just does that over and over. If I hit next it gives me the red error message in the pic I attached a few emails back.
    Thanks for choosing Audio Physics!!
    -The AP Team
    www.audiophysicsproductions.com

    ...
  • AudioPhysics
    Replied on April 25, 2014 at 6:31 PM
    I just went and did it on my PC and it worked. thanks. btw I wwas using a macbook pro with OSX 10.9.2
    Thanks for choosing Audio Physics!!
    -The AP Team
    www.audiophysicsproductions.com

    ...
  • jonathan
    Replied on April 25, 2014 at 11:20 PM

    Hi,

    We apologize for the delayed response.

    Base on your latest response to us, are we OK to conclude that the issue is now resolved?

    Please inform us if the issue persist.

    Thank you.