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    My forms are no longer displaying the name and company name on my dropbox folder uploads

    Asked by AudioPhysics on April 25, 2014 at 03:10 PM

    The form sued to and now it just shows Not ansered and a big umber ID. How do I set it back to show the uploader name and company name?

    Screenshot
    My Forms name and
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    JotForm Support

    Answered by TitusN on April 25, 2014 at 04:03 PM

    I checked your settings - all looks good - so this is unusual.

    I attempted to reproduce what you are experiencing - but everying seems to work as expected:

    All the files seem to go to the right folder.

    Please try the following:

    1. Remove the dropbox integration:

    2. Reintegrate the Dropbox App with the exact folder settings that were there before:

    Please let us know if this helps.

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    Answered by AudioPhysics on April 25, 2014 at 04:21 PM
    Ok now my drop box wont authenticate. I checked on that end and all is signed in right.. Now my form is completely down!! Once I click authenticate it takes me to DB website, I click authenticate there and it just takes me back to the form page. when I click next, I get an error message saying I need to authenticate
    Please hurry, my site is broken at the moment! :)
    -Clint
    Thanks for choosing Audio Physics!!
    -The AP Team
    www.audiophysicsproductions.com

    ...
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    JotForm Support

    Answered by BrianPaulo on April 25, 2014 at 04:32 PM

    Hi Clint,

    If you verified that your credentials are working on DB website, kindly try to clear your browser's cache and try to integrate DB again. You may also try to use other browser.

    Please let us know if you were able to integrate DB.

    Bryan

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    Answered by AudioPhysics on April 25, 2014 at 04:51 PM
    Getting the same problem
    Thanks for choosing Audio Physics!!
    -The AP Team
    www.audiophysicsproductions.com

    ...
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    JotForm Support

    Answered by Mike_T on April 25, 2014 at 06:08 PM

    It appears that the 'Company or Artist name? (optional)' field was not filled on these last two submissions, that is why the Dropbox path is different.

    As an alternative, you might consider using the Full Name field in the Dropbox path. That field is set as required, so the folders will be stable.

    Thank you.

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    Answered by AudioPhysics on April 25, 2014 at 06:21 PM
    My dropbox will not authorize right now. that is all I care about at the moment. Please fix it.
    When I click on authorize (On the dropbox window) it just closes the window leaving me with the Authorize field on your site. When I click Authorize it just does that over and over. If I hit next it gives me the red error message in the pic I attached a few emails back.
    Thanks for choosing Audio Physics!!
    -The AP Team
    www.audiophysicsproductions.com

    ...
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    Answered by AudioPhysics on April 25, 2014 at 06:31 PM
    I just went and did it on my PC and it worked. thanks. btw I wwas using a macbook pro with OSX 10.9.2
    Thanks for choosing Audio Physics!!
    -The AP Team
    www.audiophysicsproductions.com

    ...
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    JotForm Support

    Answered by jonathan on April 25, 2014 at 11:20 PM

    Hi,

    We apologize for the delayed response.

    Base on your latest response to us, are we OK to conclude that the issue is now resolved?

    Please inform us if the issue persist.

    Thank you.