What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Disabled but still counting as SSL Submission why?

    Asked by shafy5050 on April 26, 2014 at 04:50 AM


    I notice this is a common problem.

    I disabled SSL on my form but its still counting submissions as SSL/

    I am almost on the quota. Please kindly fix it or reset my  SSL counter.


    Its really URGENT!

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    Answered by shafy5050 on April 26, 2014 at 08:07 AM

    can anyone address the issue above plz? 

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    Answered by gori-mathew on April 26, 2014 at 08:31 AM


    Apologies for the late response, please provide us the link to which the form is embedded or the link that your users use  when filling the form so that we can be able to investigate further.


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    Answered by shafy5050 on April 26, 2014 at 05:48 PM


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    JotForm Support

    Answered by EltonCris on April 26, 2014 at 08:33 PM


    I have changed your SSL counter to 0. Your account shouldn't near its limit anymore.


    I have tested your standalone form here and the submission is transmitted as regular and not SSL. Perhaps it was the embedded form that is sending submissions as SSL. Please review your form embed code, change every https://secure on the code to http://form to disable SSL. May we also know the website URL where you have embedded the form so we can review it here?


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    Answered by shafy5050 on April 26, 2014 at 08:46 PM

    Thank you but my embedded code is not SSL.

    It is http only... I made sure it had that when I originally embedded it!

    Here is how the code starts:

    <script src="//cdn.jotfor.ms/static/jotform.js?3.2.1059" type="text/javascript"></script>

    <script type="text/javascript">


          $('input_11').hint('ex: myname@example.com');



    <link target="_blank" href="http://cdn.jotfor.ms/static/formCss.css?3.2.1059" rel="nofollow noopener" rel="stylesheet" type="text/css" />

    <link type="text/css" rel="stylesheet" target="_blank" href="http://cdn.jotfor.ms/css/styles/nova.css?3.2.1059" rel="nofollow noopener" />

    <link type="text/css" media="print" rel="stylesheet" target="_blank" href="http://cdn.jotfor.ms/css/printForm.css?3.2.1059" rel="nofollow noopener" />

    <style type="text/css">



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    JotForm Support

    Answered by liyam on April 26, 2014 at 08:58 PM

    Hello shafy5050,

    The link sources to javascript and css won't matter. What's important is that the form action attribute value is not set to https://.  Can you check that one? 


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    Answered by shafy5050 on April 26, 2014 at 09:15 PM

    OK I am so sorry!

    Yes, it had https on the action... I did not know.

    I just changed it.

    Thanks for the help. I love JOT FORM <3