Input table in emailed PDF displays incorrect answers

  • HuttonSafetyGroup
    Asked on January 18, 2022 at 3:26 PM

    Hi there,


    We are still having the issue that pdfs that are attached to an email do not correctly display the selected answers in input tables. We noticed that the input table only errors when the input type is multi type columns. It does not error when the input type is radio button or checkbox.

    Form: https://form.jotform.com/211756783610256

    Submission in edit mode:

    1642537299 61e72153b5102 Screenshot 10

    Emailed pdf:

    1642537371 61e7219b2d456 Screenshot 21

    When I download the pdf from the inbox it displays correctly. It seems to only happen on email attached pdfs.

    I hope you can help with this. I believe it is the third time we come with this issue without any resolve. So let me know what more information you need to troubleshoot/ fix this and I will provide it.

    Thank you

  • HuttonSafetyGroup
    Replied on January 21, 2022 at 4:59 PM

    Hi. Following up for a response please. Thanks.

  • Rose JotForm Support
    Replied on January 21, 2022 at 9:38 PM

    Hi,

    I am looking into your concern now. I will get back to you shortly.

    Thanks,

    Rose

  • Rose JotForm Support
    Replied on January 21, 2022 at 9:48 PM

    Hi,

    I have cleared your forms' cache. Can you please do a test submission and see how it goes?

    If the issue persists, please create a new document on the PDF Editor.

    1642819286 61eb6ed6bf84c Screenshot 10

    It will basically create a new file but the same content. This process can clear the bug on the old file. You can then update the PDF attachment on your email template and use the new one.

    Related guides:

    https://www.jotform.com/help/384-how-to-customize-pdf-submissions-report/

    https://www.jotform.com/help/555-applying-form-submission-data-into-a-pdf-document/

    Thanks,

    Rose