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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Upload fail due to larger file size

    Asked by afterthefest on April 26, 2014 at 11:15 PM

    Hi,

    I'm using the service to upload large files, and I recently starting getting a 'Failed' message after 60 to 90 minutes of uploading. Files are less then 1 GB.

    Please help ASAP

     

    Jared

    Page URL:
    www.afterthefest.com/submit/pov

    message then and
  • Profile Image

    Answered by Cesar on April 27, 2014 at 12:44 AM

    PLease make sure if this is happening on one or multiple locations (different internet connections). Also do make sure to clear the browser's cache on the computer this problem originally happened on and try again. It could very well be that the transmission timed out at some point of the upload (specially if its a really big file). Do let us know if the issue persists. Thank you.

  • Profile Image

    Answered by Azharul on April 27, 2014 at 01:25 AM

    Hi afterthefest,

    You can upload 1GB for each upload session in JotForm. If your upload file size is more than 250 MB then you better choose single upload option rather than multiple in order to faster upload. Otherwise, if you want to upload multiple file at the same time it will take more time and sometimes upload process may interrupt due to internet connection. 

    One more thing you have to take into account that is your time out session. You can find it in php.ini file which is located in your local or hosting server and can set time out session.

    You can also check your internet speed from the given link:

    http://www.speedtest.net?

     

    Please let us know if you can fix the problem.

     

    Thank You