- jwm8710Asked on April 27, 2014 at 11:39 AM
- JotForm SupportBrianPauloAnswered on April 27, 2014 at 01:18 PM
We are very sorry for the inconvenience. I've checked your account and I can't see that you are on the bounce list.Result: email@example.com is NOT in the bounce list I aldo checked the mail log and everything seems to be fine: Current Server: /var/log/jotform/amazonSES.log:[27/Apr/2014:07:10:08 -0400] 41144890144148 AmazonSES Sent email to firstname.lastname@example.org - MessageID:00000145a2e0bb00-2e1afe0e-20ac-4423-8ad2-ce817ab4691a-000000 - RequestId:7df69002-cdfc-11e3-bd7d-450cb3487f32 Kindly checked your Spam/Junk folder for the emails. You may also contact your email provider and have them whitelist our domain names (We use Amazon SES method for "email@example.com" sender.)· jotform.com · email.amazonses.com · amazonses.com · jotform.co · secure.jotform.co · s3.amazonaws.com · static-interlogyllc.netdna-ssl.com
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