What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Not receiving email submissions?

    Asked by jwm8710 on April 27, 2014 at 11:39 AM


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    JotForm Support

    Answered by BrianPaulo on April 27, 2014 at 01:18 PM

    Hi jwm870,

    We are very sorry for the inconvenience. I've checked your account and I can't see that you are on the bounce list.

    Result: james.maylone@multibandusa.com is NOT in the bounce list I aldo checked the mail log and everything seems to be fine: Current Server: /var/log/jotform/amazonSES.log:[27/Apr/2014:07:10:08 -0400] 41144890144148 AmazonSES Sent email to james.maylone@multibandusa.com - MessageID:00000145a2e0bb00-2e1afe0e-20ac-4423-8ad2-ce817ab4691a-000000 - RequestId:7df69002-cdfc-11e3-bd7d-450cb3487f32 Kindly checked your Spam/Junk folder for the emails. You may also contact your email provider and have them whitelist our domain names (We use Amazon SES method for "noreply@jotform.com" sender.)· jotform.com · email.amazonses.com · amazonses.com · jotform.co · secure.jotform.co · s3.amazonaws.com · static-interlogyllc.netdna-ssl.com

     Please let us know if this helped you resolved the problem.