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    Not receiving email submissions?

    Asked by jwm8710 on April 27, 2014 at 11:39 AM

    http://form.jotform.us/form/41144890144148

    Submissions email not receiving email JotForm
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    JotForm Support

    Answered by BrianPaulo on April 27, 2014 at 01:18 PM

    Hi jwm870,

    We are very sorry for the inconvenience. I've checked your account and I can't see that you are on the bounce list.

    Result: james.maylone@multibandusa.com is NOT in the bounce list I aldo checked the mail log and everything seems to be fine: Current Server: /var/log/jotform/amazonSES.log:[27/Apr/2014:07:10:08 -0400] 41144890144148 AmazonSES Sent email to james.maylone@multibandusa.com - MessageID:00000145a2e0bb00-2e1afe0e-20ac-4423-8ad2-ce817ab4691a-000000 - RequestId:7df69002-cdfc-11e3-bd7d-450cb3487f32 Kindly checked your Spam/Junk folder for the emails. You may also contact your email provider and have them whitelist our domain names (We use Amazon SES method for "noreply@jotform.com" sender.)· jotform.com · email.amazonses.com · amazonses.com · jotform.co · secure.jotform.co · s3.amazonaws.com · static-interlogyllc.netdna-ssl.com

     Please let us know if this helped you resolved the problem.

    Bryan