Not receiving email submissions?

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    Asked on April 27, 2014 at 11:39 AM

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    Answered on April 27, 2014 at 01:18 PM

    Hi jwm870,

    We are very sorry for the inconvenience. I've checked your account and I can't see that you are on the bounce list.

    Result: is NOT in the bounce list I aldo checked the mail log and everything seems to be fine: Current Server: /var/log/jotform/amazonSES.log:[27/Apr/2014:07:10:08 -0400] 41144890144148 AmazonSES Sent email to - MessageID:00000145a2e0bb00-2e1afe0e-20ac-4423-8ad2-ce817ab4691a-000000 - RequestId:7df69002-cdfc-11e3-bd7d-450cb3487f32 Kindly checked your Spam/Junk folder for the emails. You may also contact your email provider and have them whitelist our domain names (We use Amazon SES method for "" sender.)· · · · · · ·

     Please let us know if this helped you resolved the problem.