What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Not able to log in at jotform?

    Asked by Mohammad Aminul Hasan Akbori  on April 27, 2014 at 01:12 PM


    I have already bought your premium hosting. I have received two email. one mentioned that you have received the money and second one tells me to login. but i can not login using my user name and password what i put in while register. Could you please take a look as soon as possible. I need to upload my website soon. It is really urgent , please support me as early as you can. I have attached the email i received from you. Thanks

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    Answered by Cesar on April 27, 2014 at 04:27 PM

    It appears your upgrade is not linked to any account. I do also see that your email adress aminul_aub@yahoo.com (which I believe is the email you have used here at JotForm) does no have a standard account setup, only a guest account. So it appears no username is linked to your email address.

    Please register a new account with your email address. Once you've done so, please provide use the username so that we may link the upgrade you have purchased to that account. Thank you.