- digitaldannyAsked on April 27, 2014 at 01:17 PM
My default email was set to firstname.lastname@example.org, I would like the email alerts to go to email@example.com but when changing it it's not coming in to that email address.
- CesarAnswered on April 27, 2014 at 05:10 PM
Is this happening with actual submissions to your form or just by clicking the Test Email button on the Email Alert Wizard? If it's the latter, kindly attempt to create an actual submission to your form. If the issue persists, do try removing all current Email Alerts from your form and recreate new email alerts, then update teh recipient E-Mail field accordingly.
Do let us know if the issue persists. Thank you.
Note: ido see you refer to email address firstname.lastname@example.org on your post yet I do see that the Email configured to your Email Alert is email@example.com, I believe this second email is the one you are referring to. In any case, please verify this. Thank you.
- digitaldannyAnswered on April 27, 2014 at 06:30 PM
Hi, thank you for your response, I've tried starting from scratch with changing the recipient email as firstname.lastname@example.org (thank you for the correction by the way). I'm not recieving the submission form as well as the test email to this address. I think it might have to do with the whitelist suggestion as i'm seeing on this forum but not sure. I did however get your reply to my post sent to my email email@example.com.
- digitaldannyAnswered on April 27, 2014 at 07:16 PM
I figured it out. I used the SMPT option and enter my credentials for sending email via the email address firstname.lastname@example.org
- JotForm Supportashwin_dAnswered on April 27, 2014 at 09:47 PM
I am glad to know that you figured it out yourself.
It seems that your issue is now resolved.
Do get back to us if you have any questions.