What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    I would like to down grade back to the free account

    Asked by sobc on April 27, 2014 at 02:03 PM

    How can O downgrade back to the free account? Thanks!

  • Profile Image

    Answered by Azharul on April 27, 2014 at 02:41 PM

    Hi sobc,

    JotForm support team members can down grade your account. Please do let us know your user name in order to down grade your account.

    Thank you for staying with us.

    We hope you will come back again here in JotForm.



  • Profile Image

    Answered by sobc on April 27, 2014 at 03:06 PM

    sobc is my username :) 

  • Profile Image
    JotForm Support

    Answered by EltonCris on April 27, 2014 at 06:03 PM


    Since you were paying using Paypal, here's a guide on how to cancel your subscription on your Paypal account.

    1. Log in to your PayPal account

    2. Find the latest payment you have made to Jotform

    3. Click on the subscription number for that transaction S-89G19989HN237590T

    4. Click on the "Cancel Subscription" button.

    After cancelling your subscription, you will not be billed again by Jotform. Your account will stay premium until the paid period expires which will be on May 22, 2014. After this date, your account will automatically downgrade to free.

    Let us know should you have further questions. Thank you.